Returns & Exchanges
We want you to be fully satisfied with your Eastpak gear, which is why we offer a 30-day hassle-free return policy for all items in their original condition. Please ensure all tags remain attached and the product shows no signs of use to qualify for a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all labels and warranty cards are included inside the box.
Label and Ship
Print the prepaid shipping label provided via email, attach it to the outside of your package, and drop it off at any authorized collection point.
Receive Your Refund
Once our warehouse team inspects the returned goods, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing